National Account Billing Portal
For more than ten years, we've owned the platform behind Rollins' national-accounts invoicing. We replaced a fragile, single-laptop Access database — where month-end close errored out almost every month and could take over a week — with a self-service portal that integrates with JD Edwards and lets one person finish the entire close in under an hour.
The Challenge
When our partnership with Rollins began more than ten years ago, the month-end close that produces invoices for every national account ran out of a Microsoft Access database built by an outside party. The goal sounded straightforward — generate Excel-based invoices tailored to each customer's requirements — but the process behind it was anything but.
It could only be run from a single laptop, by a single person. It errored out nearly every month, and getting it running again required hands-on intervention from IT and developers. A single close could take more than a week to finish, and the business had no way to run, troubleshoot, or extend the process on its own.
Our Approach
Over a multi-year partnership, we didn't just patch the Access database — we rebuilt the entire national-accounts billing operation from scratch as a web portal owned by the National Accounts team.
We integrated the portal directly with JD Edwards EnterpriseOne so billing data flows from the system of record instead of being assembled by hand. Every step of the month-end close was put in the hands of the business users themselves, with no developer or IT involvement required to run it. Generated invoices are published to SharePoint automatically, and we added SendGrid integration so invoices can be delivered straight from the portal.
We also built a web-based template manager so the team can create and edit their own invoice templates as customer requirements change, and extended the platform to generate monthly statements.
Outcomes
What once demanded constant support and the better part of a week is now a routine, self-service task:
The full month-end close now completes in under an hour — down from more than a week.
A single user can run every aspect of close on their own, with no IT or developer intervention.
A process that used to error out almost every month now runs reliably.
Invoices are generated, archived to SharePoint, and emailed through SendGrid automatically.
The team manages their own invoice templates and produces monthly statements without engineering help.
More than a decade in, we remain Rollins' trusted partner for the platform that runs their national-accounts billing.
From the Orkin Team
Our Accounts Receivable organization has partnered with MPR Technologies for more than six years to develop customized automation solutions that support our AR operations. Throughout that time, they have worked closely with us to understand our business needs and help translate complex requirements into practical, scalable technology solutions. The Billing Engine platform has played an important role in supporting process automation and operational efficiency across our organization. The team's collaborative approach, responsiveness, and commitment to innovation have helped us streamline workflows and improve the way we manage key Accounts Receivable activities. We value the partnership we have built over the years and appreciate the dedication Steven and his team have shown in helping us achieve our business objectives.